Refund policy
Refund & Return Policy
We want you to love what you ordered. If something's wrong, here's how we make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days of delivery at [your support email]. Please include a photo of the item and a brief description of the issue. Once approved, we'll send a free replacement or issue a full refund — your choice.
Lost or Missing Packages
If your order hasn't arrived, let us know within 30 days of the estimated delivery date so we can investigate and file a claim.
Change of Mind / Buyer's Remorse
Because our products are health and wellness items, we're unable to accept returns or offer refunds simply due to a change of mind. We encourage you to review product details carefully before ordering.
Non-Refundable Situations
Refunds and replacements can't be issued if:
- The shipping address provided was incomplete or incorrect
- The package went unclaimed or was refused at delivery
- The order was rejected by customs (customers are responsible for knowing their country's import regulations)
- The order was already in production at the time of a cancellation request
Processing Time
Approved refunds are issued to your original payment method and may take a few business days to appear, depending on your bank or card provider.
Questions?
Reach out anytime at [your support email] — we're happy to help.